Welcome to Edina Dental Care
At Edina Dental Care, you are a collaborative member of your oral health team. Your introduction to this team starts with your New Patient Exam, an interactive and comprehensive exam that may be unlike any you have received. This exam will provide us with the background we need to fully understand your oral health situation.
The New Patient Exam is more thorough than the cursory check-up you may have come to expect. Throughout your New Patient Exam, Dr. Kratz and our staff will guide you through each portion of the examination and share what we are discovering. We will actively listen to your questions, concerns, and opinions.
An aesthetic evaluation may also be included. We invite you to openly share your concerns and feelings with Dr. Kratz and our staff.
If you are in need of urgent care, we will immediately address your needs and may defer portions of the comprehensive examination to a subsequent visit depending on the time available and care received.
In addition to examining your mouth, Dr. Kratz will suggest appropriate x-rays and may recommend that diagnostic impressions be made of your upper and lower teeth. A final step in gathering data may include a complete set of close-up photographs of your teeth and face.
Following the exam and prior to advising you on any treatment, Dr. Kratz will carefully develop a treatment plan that addresses your concerns, uncovered health problems, and goals. Should Dr. Kratz need time to study the information gathered from the exam, you will be invited to schedule a subsequent appointment to discuss the findings.
“The whole staff were very welcoming, professional, and friendly! I received a very thorough exam and explanation of my oral condition! The Dr. and assistant were very gentle and [I] had a very pleasant experience. I look forward to building a long and lasting dental history with Edina Dental Care!”
New Patient Forms
Our team will email or text you a link to our new patient forms. If you are unable to complete these electronically, please download them here to complete prior to your appointment.
We are delighted to welcome you to our practice and are pleased to have the opportunity to provide you with the highest level of service possible. Our ultimate goal is to build a lasting relationship with you and help you look and feel your best through excellent dental care.
Please click on the link to the form that you need to complete. Your form will open up as a PDF in a new window. Please download, save, and return to our office.
CHILD
New Patient Registration - Child
Appointment Cancellation Policy
We kindly request notification of at least two business days if you are in need of canceling or rescheduling your appointment. Every appointment is thoughtfully prepared for and our team works diligently to ensure that your first appointment meets our gold standard of patient care.
Your advance notification is appreciated as it provides us the ability to offer your appointment time to another patient who is in need of care.
Broken appointments - appointments that are canceled with less than 48 hours advance notice, or missed completely, are billed directly to you at $75/hour.
Financial Policy
Payment is due at the time services are rendered. For your convenience, we accept cash, credit card (Visa, Mastercard, Discover), or check. We are pleased to accept Care Credit, a leading provider of medical and dental financing options.
Dental reimbursement plans (dental insurance) are determined by your employer and not your dentist. A dental benefits plan is not a guarantee of payment, and dental benefit companies will not pay for all your costs. Your dental benefits policy is a contract between you and your insurer. Edina Dental Care is happy to help with estimating your dental benefits, however, it is your responsibility to know the exact benefits of your plan and to manage your coverage.
As a courtesy we will be glad to file your claim for you if you bring 1) your dental insurance card and 2) all required subscriber/policyholder information. You will be expected to pay for services rendered if Edina Dental Care is unable to verify your insurance information before treatment.
If payment for services already rendered has not been paid in full within 45 days, either by you or your insurance company, the remaining balance for treatment is considered due and collectible.
We reserve the right to add a returned check fee of $35 to your account balance.
Payment plans and financial arrangements can be entered into for comprehensive dental treatment. All payment plans and financial arrangements must be made with Edina Dental Care prior to commencing treatment.